These Terms and Conditions (“Terms”) govern the use of our website and the booking of accommodation through our services. By accessing our website, making a booking, or staying in one of our properties, you agree to be bound by these Terms.
If you do not agree with these Terms, you must not use our website or services.
We provide luxury serviced apartment accommodation in selected locations throughout London for leisure travellers, business professionals, corporate guests, and extended-stay visitors.
Our apartments are carefully selected to provide comfort, privacy, convenience, and a high standard of accommodation in some of London’s most desirable neighbourhoods.
Guests making reservations must be at least 18 years of age and legally capable of entering into binding contracts.
The individual making the booking is responsible for ensuring that all guests occupying the property comply with these Terms.
All bookings are subject to availability and confirmation.
We reserve the right to refuse or cancel any booking where:
Payment cannot be authorised;
Fraudulent activity is suspected;
Incorrect information has been provided;
The booking breaches these Terms.
A booking is confirmed only after payment has been received and a confirmation email has been issued.
Payment terms will be specified at the time of booking.
Require advance payment;
Verify payment methods prior to check-in.
All prices displayed on the website are stated in Pounds Sterling (£) unless otherwise specified.
Guests agree to:
Treat the property with care and respect;
Comply with all house rules;
Maintain reasonable levels of noise;
Respect neighbours and surrounding residents;
Keep the property secure during their stay.
Guests are responsible for the conduct of all occupants and visitors.
The following activities are strictly prohibited:
Parties or events without prior written approval;
Illegal activities of any kind;
Smoking inside the property unless expressly permitted;
Excessive noise or nuisance;
Commercial filming or photography without permission;
Subletting or transferring the booking.
Violation of these provisions may result in immediate termination of the stay without refund.
The maximum occupancy for each property is stated in the property description.
Exceeding the permitted occupancy may result in cancellation of the booking or additional charges.
Guests must report any damage, defects, or maintenance issues as soon as reasonably possible so that appropriate action can be taken.
Cancellation policies vary depending on the property and booking rate selected.
The applicable cancellation terms will be displayed at the time of booking and form part of the booking agreement.
Refunds, where applicable, will be processed using the original payment method.
We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to natural disasters, government restrictions, utility failures, pandemics, strikes, or transportation disruptions.
To the fullest extent permitted by law:
We shall not be liable for any indirect, incidental, or consequential losses;
Guests are responsible for their personal belongings;
Our total liability shall not exceed the amount paid for the booking.
Nothing in these Terms excludes liability for death, personal injury, fraud, or any liability that cannot be excluded under applicable law.
All content on this website, including text, images, logos, branding, and design elements, is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, or commercially exploit any website content without prior written permission.
Our collection and use of personal information are governed by our Privacy Policy.
By using our services, you consent to the processing of personal data as described in the Privacy Policy.
We reserve the right to amend these Terms at any time.
Updated Terms will be published on the website and will take effect immediately upon publication.
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions regarding these Terms and Conditions, please contact us using the contact details provided on our website. LLL@mail.com
